Hours
All EAP Counsellng sessions – by appointment only
Monday to Friday – 8.30am to 6.30pm
Limited out-of-hours sessions – may be available upon request
Fees (INC. GST)
As an Employee there is no cost to you for Workplace Counselling as it’s provided by your Employer as part of your employment package.
Note for Employers: EAP fees start from $160 per session. Missed sessions are charged at $110 per session. EAP onsite callouts start from $175 per hour.
Booking policy
We rely on session bookings being honoured and adequate notice given should you need to cancel or reschedule an appointment.
Important Note: Should you need to reschedule or cancel an EAP appointment, twenty-four (24) hours notice is required.
Cancellations / rescheduling
Eap Session cancellations or rescheduling an Eap appointment within twenty-four (24) hours of a booked session, will incur in a missed session fee.
Missed/cancelled appointments (if less than 24hrs notice given) count as one accessed (used) EAP session.
The above represents standard policy and practice within the Australian Counselling industry.
Duration
Initial EAP consultation – up to 90 mins
All subsequent EAP sessions – 50 mins
confidentiality
All Workplace Counselling sessions are conducted in private and are fully confidential.
We adhere to the Holistic Therapists Australia (HTA) Code of Ethics & Practice and to the professional standards set within the Australian Counselling Industry.
payment terms
The cost of EAP Counselling is covered by your Employer, therefore it’s offered at “no cost” to you.
Note for Employers: An invoice will be issued weekly (Friday) if the EAP service has been accessed. Payment terms are strictly seven (7) days by direct bank transfer.
Referrals
Referrals from your workplace are welcome although not required to access the EAP service.