Hours
Monday to Friday – 8.30am to 6.30pm
Limited out-of-hours sessions – may be available upon request
Fees
As an Employee there is no cost to you for EAP Counselling as it’s provided by your Employer as part of your employment package.
Note for Employers: EAP fees start from $160 per session. Missed sessions are charged at $110 per session. EAP onsite callouts start from $175 per hour.
Booking policy
Important Note: Should you need to reschedule or cancel an EAP appointment, twenty-four (24) hours notice is required.
Cancellations / rescheduling
Missed/cancelled appointments (if less than 24hrs notice given) count as one accessed (used) EAP session.
The above represents standard policy and practice within the Australian Counselling industry.
Duration
All subsequent EAP sessions – 50 mins
confidentiality
We adhere to the Holistic Therapists Australia (HTA) Code of Ethics & Practice and to the professional standards set within the Australian Counselling Industry.
payment terms
Note for Employers: An invoice will be issued weekly (Friday) if the EAP service has been accessed. Payment terms are strictly seven (7) days by direct bank transfer.
Referrals
Referrals from your workplace are welcome although not required to access the EAP service.